Frequently Asked Questions
Everything you need to know about your ZIVAMOMS shopping experience.
What is the standard shipping timeframe for ZIVAMOMS orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking link via email once your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate an exchange or return, please visit our online Return Portal with your order number and zip code.
How do I ensure I am choosing the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit, as sizing can vary between different styles.
Which payment methods do you accept?
ZIVAMOMS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials ethically sourced and sustainable?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize fair labor practices, and we are increasingly incorporating organic cotton and recycled fabrics into our seasonal collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel an order within 60 minutes of placement by contacting our support team via live chat or email.